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February 12, 2002
Erick Wadsworth Franklin Building Supply Boise, ID 83709
Dear Erick,
I just wanted to take a minute to let you know how pleased we are with the service and pricing that we are receiving from Franklin Building Supply. As you know, our company has been doing business with Franklin for the past six years on what we would consider to be a small scale. We have always received great service.
Last year, GNG Construction, Incorporated made some much-needed changes to our mission statement and long term goals, resulting in a substantial increase to our level of productivity. The level of service that we have received from your company has remained consistent and your team of sales professionals, namely, Carl, Dan, Larry, Steve, Lylas and yourself have been instrumental in assisting us to grow at a pace that would otherwise be impossible.
I know that the level of satisfaction that we enjoy is a combination of the personal service we get from the individuals mentioned above and the well-oiled machinery of Franklin's business office. As you are aware, we have had situations arise that have required researching of costs and modifications of scheduling, as well as restructuring our routine while learning to adjust to our growth, and Franklin Building Supply has consistently exceeded our expectations in creating a resolution to our concerns.
Thank you for your personal commitment to GNG Construction's success. We truly do consider each one of you a member of the great team that makes up GNG Construction.
Sincerely, Guy Gorringe President GNG Construction, Incorporated Nampa, ID 83687
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