Read our Testimonials
I ordered an Alder Door to replace my front door and the whole experience, from Darrell's greeting to picking up the door and installing it, was fantastic! What a great experience! I was worried that it wouldn't quite fit but they just got it exactly right! I really appreciate you guys, you are all doing it right. Keep up the good work!
Franklin Building Supply goes above and beyond for our home building company. Our salesman provides quality service, industry knowledge, and experience that provides an immense value to our organization. We feel fortunate to have them as part of our team. Our clients are always pleased with their experience with FBS.
I needed to build a 300 sq ft deck and wanted the pricing on different types of decking materials before I committed to the project. I had the pleasure to work with Nathan. He not only quickly gave me pricing, but shared the pros ond cons of the materials. He was absolutely wonderful to work with through out the process. I was very impressed with his knowledge and professionalism. He was always available to answer any questions that came up. I also like the fact that he was very reliable and highly dependable. When he said that he was going to call or email - he did. He provided excellent customer service. It's becoming harder and harder to find a person that provides excellent customer service. He even called with follow up. I would highly recommend Franklin Building Supply and Nathan to anyone looking for a great product and service. Thank you Nathan!
We recently moved to our new home constructed by Dylan Schneider in Garden City. Early in the building process, we met with Patti Frasier at Design Innovations to select hardwood, tile, mirrors, cabinets, and many other items. Patti gently guided us through the selection process, offering advice and making suggestions to enhance the beauty of our home. She quickly understood our tastes and the effect we wanted to achieve in our home: warmth, simplicity, and a flow from one room to another. She kept our budget in mind while offering us quality items. When she was unable to procure the items we selected, she offered higher quality items without an increase in cost. She always had our best interests at heart. When a problem arose, she quickly addressed it. Patti is an outstanding employee. We cannot thank Patti and Design Innovations enough for the beauty of our home. Patti made the selection process so easy for us. Thanks and best wishes to her and FBS. Sincerely,
Ken and Val Cobbs
I love my carpet and floor, thank you all again for the wonderful and very professional work that you do. You all went way above anything I had expected. Also I did not know you were open to the public. I was led to believe you were a contractor only store, what a wonderful surprise you have been. I am telling everyone that comments on the flooring to go see you all at Franklin Building Supply. Sincerely, Leta Trahant
Thanks for sponsoring the doors class at your Saturday Workshop. I had a great time and learned a lot from Mark.
Molina Handyman and Construction
I really appreciate Franklin Building Supply putting on the contractor college classes. The topics of the classes have been in tune with the issues that we are dealing with in the current construction market. I find the information to be a valuable tool to help grow our business. Thank you.
Scott Asin (Asin General Contractors)
When we started to build our cabin in Donnelly, my husband asked Franklin in McCall if they would start an account for us and they said "Sure, be more than happy to!" It has been great ever since. We have ordered pretty much the entire cabin through Franklin and everyone has been great to us! We especially love Chris and Mike for being so helpful all the time.
Steve and Jackie Beverage
Our experience with Franklin Building Supply is nothing short of AMAZING! From our first time in the Design Center we knew we were in good hands. Chris Harris helped us select the perfect products for our home, kept us informed through out the process, visited the home often, and was able to quickly handle questions and concerns. We are so thankful for such incredible service! Thank you!
Recently, I had to replace my back fence after a wind storm. I had the pleasure to work with Dustin (fence manager). He was absolutely wonderful to work with. I was very impressed with his fence and landscaping knowledge base. He was always available to answer any questions that came up. I also like the fact that he was very reliable and highly dependable. When he said that he was going to call or be at my house - he was. He provided excellent customer service. It's becoming harder and harder to find a person that provides excellent customer service. He even called the day after completing my fence to see if I liked the fence - WOW! My fence looks wonderful. I would highly recommend Franklin Building Supply and Dustin to anyone looking for a great fence company. Thank you!
I just finished a new home in Oakley, Idaho and I wanted you to know how well I was treated by your store in Burley. Rod Runyon did my take-off which was very accurate. He also advised me on the pros and cons of several products that I was interested in. He also gave me a list of sub-contractors that he felt would do a good job. I used several of them with good results. I had several situations arise that I needed fast help in resolving, Rod was always there for me along with your yard manager. I was never left waiting for product. Rod did all he could to make sure that my job was not held up. The truck drivers were very helpful and put stuff where I wanted. They were glad to take back returns. I could not have expected any better help from Rod, the yard manager and the store employees. Much better help than Lowe's and Home Depot.